Private College Student Loan

Has anyone else had a bad experience paying back student loans with Citibank?

I had a student loan that I payed off in full when I came into some money, but I kept getting monthly bills. When I called Citibank, the tellers would give me vastly different amounts that I apparently still owed. In one day, four separate tellers gave me four different answers to how much I still owed, ranging from $.40 to $24,000.00. After a nightmarish year of arguing with incompetent Citibank employees, I finally got them to send me a letter saying I had fully payed off my loan a year ago--and they also send me a refund check with some of the extra money I payed them. I don't know if the experience has ruined my credit rating or not though. Has anyone else had an experience like this when paying off student loans? Should I take legal action?

Public Comments

1. everyone i know has had a bad experience with student loans including myself. they have ruined everyones credit and if i had known that when i was in school i would have taken on 3 jobs instead of getting the loans. my nightmare was with scotiabank, worst bank to deal with ever!!! noone listens to you and you have to go through hell each time you change your monthly amount or go on interest relief etc...i gave up and they ended up screwing up my credit even more. also, they tried to get back grants from students that received them over 10 years ago and started sending out letters demanding the money back, legally they cant' do this but they did and ruined everyones credit regardless. if your credit was not ruined then dont take any action. if they ruined it, make them write a letter explaining their mistake and send it to every credit bureau you know. if they ruined your credit and its irreversible, then take legal action. check transunion, equifax etc. to get your credit score online. you pay $25 and get your report.